| Business Technology Services |
Production Support
Transform your business with the right process enablers. Wipro was the first company in the world to be ISO 20000 certified and uses this standard as the base process framework for governing its global delivery of services for production support. WGS now delivers these same production support services but specifically tailors them to the lending industry and the technology you use today.
Managed IT Services — Wipro infrastructure services feature a unique combination of delivery, quality, and process excellence. Managed IT services are tailored specifically to the unique needs of the lending industry via WGS. Our managed IT services offer the following features:
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Remote monitoring and support services from our global command centers spread across the globe in US, India, Middle East, Malaysia, UK, and Eastern Europe, making 24x7 support a reality |
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Business continuity and disaster recovery |
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Network and desktop management services |
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Helpdesk support and services |
Business As Usual (BAU) Support — WGS has been in the loan origination system (LOS) technology space for almost 25 years and leverages the corporate experience gained developing and deploying solutions to offer BAU support for your organization and the LOS technology you have in place today. From product and pricing updates to lending policy updates and everything in between, WGS can create managed BAU services to help you keep pace with the evolving business needs of a dynamic market in the following ways:
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Ongoing updates to business rules, pricing, and fees in response to regulatory requirements, market demands, and efficiency gains |
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Ongoing maintenance of user and vendor relationships |
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Regular updates for loan limits, ZIP Codes, and indices |
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Managed upgrades as required due to new features, defect resolution, and regulatory changes, including load and regression testing support |
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Interface updates as required due to version updates from third-party vendors |
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Maintenance and monitoring of LOS infrastructure, including capacity planning |
Hosting Services — WGS provides hosting services to the lending industry through Wipro’s network of industry professionals and its data centers across US and abroad. Fully-managed data centers take care of your data storage, network infrastructure, service availability, and security so that you can focus on your business strategy.
Testing Services
Ensure that your ultimate output remains final using WGS testing services. WGS offers you expertise in automated regression and load testing support as well as domain-based testing.
Automated Regression and Load Testing Support — WGS applies 10 years of experience conducting automated LOS tests to help you with your own organization’s testing needs, regardless of your LOS technology. Most importantly, our services pay close attention to the nuances inherent in lending platforms, which ensure timely, predictable results at a low cost.
Domain Based Testing — WGS values domain knowledge and experience in its testing resources, and our team has extensive experience on LOS projects that yield the following results to you:
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Reduced false positives due to a lack of business knowledge |
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Improved understanding of how to test functionality |
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Predictable test cases based on business outcomes |
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Valued analysis on test cases to provide a well-rounded business perspective |
Compliance Services
WGS’s 25-year history has afforded valuable time as an LOS technology vendor to keep pace with the interpretation and implementation of regulatory changes. We leverage this corporate experience to provide services to help your organization ensure compliance with all state and federal regulations for forms and reporting requirements. We can help you manage compliance issues with all due diligence to meet your required timelines.
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